Services

The right solutions for your team.

Technology is only as good as the people who deploy it. We ensure that every customer feels comfortable from the very beginning by providing experienced, multilingual support at each step of the way - from system implementation to ongoing support and development.

Computer Software Consultancy

Consulting. Implementation. Development.

Dedicated to the specific needs of our clients, our experienced account professionals work on result-orientated and actionable projects, based on needs analysis and planning, through implementation and daily use, to the strategic reorientation of your marketing activities.

Fixed contacts in Key Account Management ensure smooth and effective implementation according to your requirements.

computer software rental

Innovation and security - made in Germany

Software as a Service (SaaS) is the core philosophy of socoto's marketing platforms. Technical support will guide you through the introduction and integration of marketing management solutions and sustainable development of the socoto system, ensuring a stable and secure work environment.

  • Reliable and secure hosting in Germany

  • High system stability and performance

  • 24/7 access for all system users

  • Professional data protection

  • Interface configuration / development for consistent system integration

  • Future-proof development with a view to current market trends

  • Automatic participation in general development services

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Academy

Personal approach.

The socoto Academy supports all system users in the successful implementation of their marketing activities.

Whether via local presence or online training for sales partners to agency training on content topics, HQ / regional coaching of marketing consultants or internal first-level customer hotline, qualified, multilingual employees of the socoto team are ready to help.

Customer Care

First-class support, at every level.

First & Second Level Support

socoto's experienced account managers have answers to all your questions about usage and functions and are available during business hours via both phone and email. We think service is important at all times, whether as direct advice to system end-users or as reliable support of the company's own sales partner hotline.

Online Assistance

Each customer has online help prompts tailored to their own system, which are automatically expanded with further development of their portal. socoto Online Assistance serves as an autodidactical introduction to the customer portal functionalities, as well as for direct support with FAQs throughout system use.

Publisher Hotline

Integrated affiliated fulfillment partners benefit from the support of the socoto publishing hotline for bookings and orders.

Content Management Support

Take control and drive your content.

socoto ensures maximum flexibility for the customer - including via content management.

Relevant content for implementing current marketing campaigns can be provided and adapted, quickly and easily by agencies or content providers, in-house employees or even by the socoto content team.

For owners of the content management process, the annual socoto Content Management Day offers valuable information on the latest developments and practical tips for daily use.

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Cross-industry Networking

The socoto community.

socoto customers benefit from the versatile cross-industry exchanges of our extensive user community.

At our annual customer events - the socoto Marketing Management Day and socoto Content Management Day - you will meet like-minded industry professionals and gain leading insights on current developments in marketing, exemplary deployment of solutions, the latest socoto features or even day-to-day application scenarios in content management.

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